Refund policy

Payments are handled by our payment partner, which acts as the seller and processes refunds. Refunds follow its rules and the law of the buyer's country.

Subscriptions and cancellation

You can cancel your subscription at any time in your account, no emails or calls needed.

After cancellation you keep access to paid features until the end of the paid period. Auto-renewal stops and there will be no further charges.

Right to a refund

In the European Union, the United Kingdom and a number of other countries, buyers have a statutory right to withdraw from a purchase within a set period, for example 14 days in the EU and the UK. It does not apply once the buyer has agreed to immediate access to the service and started using it, nor to subsequent subscription charges.

Outside the statutory periods, the payment partner decides on refunds under its own rules. We give it all the information it needs and do not stand in the way of a refund.

One-time purchases

One-time purchases, such as credit packs, follow the same rules of the payment partner and the law of the buyer's country.

How to request a refund

Email us at hello@sayphon.ai. Include the email of your account and the payment date. We will pass the request to the payment partner and reply within 5 business days. You can also contact the partner directly via the link in your receipt email.

Payment provider

Refunds go back to the same payment method. How soon the money arrives depends on your bank.